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What you should ask your property manager


Can your property manager prove this to you?

  1. You will be receiving a one on one personal service.
  2. The Licensee owns investment property like you and understands your needs.
  3. Mature approach in dealing with the Licensee at all times.
  4. Service you can rely upon.
  5. Strict tenant selection criteria that minimises risk.
  6. Swift action and a no nonsense approach to tenants who don’t shine in their presentation.
  7. We respect your tenants and provide a friendly efficient service that has seen many good tenants remain within our agency properties. They refer their friends, work colleagues and family because they know they are respected and appreciated.

An Excellent Property Manager will:

  1. Be Qualified
  2. Be Up to date with legislation
  3. Undergo specialist industry training
  4. Have proven systems in place to deal with arrears or difficult circumstances
  5. Be proactive problem solvers
  6. Give you solutions not just drama
  7. Clearly communicate and understand your needs
  8. Provide you with written reports and photos at inspections
  9. Select and recommend a quality tenant
  10. Suggest maintenance strategies for your property
  11. Provide cost saving techniques for property owners
  12. Be diligent

Your Property Manager should be:

  • Experienced property investors themselves
  • Competitive
  • Innovative

Most importantly, look after your investment as if it was their own.
Property Management excellence is something you need and we perform seriously.



  • “I have found Kelly to be extremely professional and dedicated in my dealings with her and would not hesitate in recommending Kelly and Glow Properties to any landlords looking for a property manager”

    Chris R Hurstfield, Property Owner

    Chris R Hurstfield, Property Owner
  • Quite simply, Kelly allayed all my fears. She provided me with wellorganised and clear information about details I had not even considered, and she made astute and straightforward recommendations for preparing, protecting and making the most of my investment.

    Sue Guilfoyle, Property Owner

    Sue Guilfoyle, Property Owner
  • “Kelly demonstrates competence, adopts a firm but friendly approach with tenants and gets the job done quickly. We wish her every success for the future”

    Rich Harvey, Managing Director –Property Buyer

    Rich Harvey, Managing Director –Property Buyer
  • Glow Properties provide a personal service that is hard to find in today’s society.

    Letitia Grzes, Property Owner

    Letitia Grzes, Property Owner
  • The concise reports and information which Glow Properties send to us is invaluable. Their service extends far beyond the normal duties of a managing agent.”

    Wendy Sonnex, Director – ChasWen Investments

    Wendy Sonnex, Director – ChasWen Investments
  • “When I spoke to Kelly, she explained everything in detail, provided me with notes and assisted me when required in my stressful time of renting my property”

    Sharni Taylor, Property Owner

    Sharni Taylor, Property Owner
  • I would like to express my appreciation for the work Glow Properties did in promptly finding a qualified tenant for our properties in both Upper Coomera and Southport. Being kept up to date with the progress was something I cherished greatly, through their easy web property management services. Your experience at negotiating with the tenants to ensure our needs were met whilst maintaining a highly professional relationship made the process an enjoyable one. I have no hesitation in recommending your services to other business associates and friends.
    Leanne (Gold Coast Qld)

    Leanne (Gold Coast Qld)
  • Gold Coast and had different property managers for each rental property as we did not want to put all our eggs in one basket. Glow Properties now looks after all of them for us and we get better service than ever before.

    Rosemary and Bill (Maroubra, NSW)

    Rosemary and Bill (Maroubra, NSW)

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